Careers

As a result of our considerable growth in the UK market, Harmony Fire has a rewarding performance-focused career opportunity for a Project Administrator to join our team.

The role is office-based, from our Yeovil Head Office.

Role Requirements

General Administration:

• Attend meetings and create meeting minutes and actions – taken, shared, saved + management of follow-up to ensure completion
• Manage the team calendar/booking/movements/scheduling of meetings
• Planning, administrating, and organising all current and upcoming works
• Producing draft certificates – PM checks before they send to the client
• Order materials to budget or less (POs and WOs)
• Review previous day’s data (Timesheet/Post installation/Daily reports)
• Prepare payment applications

People management for trades and subcontractors:

• Scheduling labour on SIMPRO

Client:

• Lead on resident liaison

Communication:

• Be the first point of contact for the client and manage the general day-to-day communications with the site team.
• Communicate updates on trackers to PM and the wider team.
• Raise internal updates that will affect the forecast of the team
• Notification and escalation of all current and potential issues to PM

Health and Safety:

Prepare H&S paperwork to client requirements (site set up pack – ordered/produced)

Person Specification:

• A good problem solver who perseveres until the job is done
• Ability to develop good working relationships with external customers
• Proactive, confident, tenacious, resident and flexible
• An ambassador of Harmony’s values and behaviours

Knowledge and Skills:

• A minimum of two years of administration experience

Due to exponential growth, we have a rewarding career opportunity for an Estimating Co-ordinator to join our team.

The role will primarily be responsible for managing the estimating team workload, deadline management and team accountability whilst playing an active operational role in the team, which includes visiting sites to carry out surveys of works, creating quotes and estimates for a wide range of fire safety works from information provided on drawings, specifications and from internal or external survey reports or site visits.

There is an ongoing further remit to support the team as it grows, mentoring new colleagues, developing systems and processes to aid efficiency and ensuring that we continuously develop the estimating function within the business to provide the greatest possible support to our clients and the internal preconstruction team to help with securing new business to support Harmony’s growth.

The role is office based from our Yeovil Head Office.

Harmony is a specialist fire and security engineering contractor working nationwide primarily in the social housing and healthcare sectors, providing a fully comprehensive fire & life safety package to our clients.

A key requirement will be a strong fit with company culture – Aligned to our company values; Fresh, Energetic, Passionate, Humble & Loyal – and a person who is authentic, a team player, ambitious, fast-paced, down-to-earth, commercial, and adaptable.

Harmony is at the forefront of modern business methodology and is offering a heavy performance-orientated package with great opportunities for the right candidate who is driven to succeed and enthusiastic to be part of a motivated and passionate senior management team.

Key aspects of the role

The key responsibilities will include, but will not be limited to:

• Creatively assess processes and work to increase department efficiency and automation
• Communicate with staff, customers and the public via email and telephone
• Gain competence at estimating in all aspects of fire protection
• Estimate different systems from a supplied CAD Drawing, Specification or equivalent
• Assist in compiling tender submissions
• Coordinate team and manage individual workload, including management of deadlines and holding colleagues accountable to deliver on agreed work programmes.
• Supporting the sales team to maximise sales efficiency and success
• Negotiate with suppliers and subcontractors to gain competitive pricing
• Developing processes and procedures to improve customer experience
• Travelling to site to carry out surveys

Your profile

• Good working knowledge of Microsoft Office (Word, Excel, Outlook etc.)
• Good communication, calculation & literacy skills
• Good time management and ability to cope with pressure and manage own workload and work to deadlines.
• Willingness to learn, act with integrity and work as a team player.
• Confidence in making outgoing phone calls to suppliers and clients
• Full UK Drivers Licence

Employment Package

• Basic Salary per annum (reviewed every 3 months)
• Peer review bonus (up to 50% of basic salary)
• Unlimited holiday provision
• Flexible working hours
• Laptop & phone provided
• Free Lunch, including breakfast & evening meal as required.
• Extended career opportunities
• Auto-enrolment pension scheme
• Flexible company vehicle choice or car allowance offset against peer review bonus if required
• Opportunity to develop within the business as the role progresses

Health and Safety:

All employees have a responsibility to ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger themselves or others, either through their actions or lack of action, and to never act in a way that causes themselves or Harmony Fire to be in breach of the law. All employees are expected to consider and take account of the potential hazards and risks in everything they do whilst they are at work.

This job description sets out the main duties and responsibilities of the job holder. It does not constitute an exhaustive or comprehensive description of duties, and the job holder will be required to carry out any additional tasks as and when requested to do so. Responsibilities and duties may also change in light of future business needs and personal development.

Due to considerable growth in the UK market, Harmony Fire has a rewarding performance-focused career opportunity for an IT Manager to join our Corporate Services team. The purpose of this role is to support and assist the Senior Management Team to deliver on the IT requirements of the business with clear objectives to provide the highest levels of service to internal & external stakeholders.

Key responsibilities & accountabilities

Applications and Systems Maintenance & Reporting

Our key line of business applications is SimPRO, SalesForce and Xero.

We are a Microsoft house, with expanding use of Teams & PowerBI on top of a maturing Sharepoint environment

The IT Manager will be responsible for the efficient running and integration between the platforms with a specific focus on reporting key business data, and developing and improving core processes to maximise the quality and integrity of such data while continually improving the efficiency of our teams in working with the platforms.

Initial priorities include:

• Addressing urgent reporting shortfalls with current operating platforms (SalesForce & SimPro)
• Completing setup and adoption of Salesforce and relevant integrations
• Supporting with setting up the HR Management platform
• Addressing misalignment of current processes with operating systems to create efficiencies and improve reporting functionality

Daily Activities

• Supporting users across the business with setup of equipment, troubleshooting, user queries & challenges. The majority of users are Windows PC, M365 and Android
• Creating reporting functionality and providing analysis opportunities
• Liaising with SimPRO/Salesforce and other SAAS providers & 3rd Parties
• Managing the office environment, including printers, physical security & CCTV and other in-building systems
• Training staff on new systems/equipment
• Running regular checks on network and data security
• Periodic testing of backup and disaster recovery processes with subsequent process improvements
• Budget management & procurement of new hardware and software and maintaining licensing
• Providing department updates to the management team on progress with projects and challenges to any deliverables

Longer term
Strategy

• Help to define the Company’s IT strategy, including the efficient scaling of systems as we continue to grow and prepare for international expansion
• Provide expert IT input into Senior management planning

Align the IT infrastructure with the current and future needs of the business

• Identify opportunities to improve efficiency, automation, visibility and business performance
• Develop an IT policy and best practice guides/videos
• Security, resilience, and recovery planning
• Propose and implement a voice strategy to include landline and mobile devices

Communication

• Communicate updates to senior management team (SMT)
• Notification and escalation of all current and potential issues to SMT

Key KPIs

• Weekly & Monthly, Quarterly Updates & Meetings
• ISO 27001 Audits & Cyber Essentials
• Internal Customer Satisfaction/NPS
• Adherence to project and task timelines
• User & System Downtime & Data Security

Person Specification

• Significant experience of integration projects would be especially helpful
• A good problem solver who perseveres until the job is done
• Ability to develop good working relationships with internal & external stakeholders
• Proactive, responsive, tenacious, resilient and flexible
• An ambassador of Harmony’s values and behaviours

Knowledge/Skills/Experience

A minimum of 5 years of IT Generalist experience, including:

• In depth knowledge of Microsoft Productivity, Collaboration and Security solutions
• Networking technologies – Unifi
• • Experience with Salesforce & SimPRO beneficial

Organisation

• This role will initially report to the CFO and be based in our Yeovil HQ
• Some limited travel required to our other sites (currently London, Nottingham and Belfast)
• Initially, this is the only internal role although there is access to external consultants with in-depth knowledge of the current environment
• The IT Manager would keep team strength under review, proposing an appropriate point to onboard an IT Assistant, helping to recruit and train such an individual as required.
• Salary band £50,000 – £65,000
  50% bonus potential
  Unlimited holidays

Due to exponential growth, we have a rewarding performance-focused career opportunity for a Bid Writer to join our Business Development team.

The role is a full-time Hybrid role to support our Business Development team based from our London Liverpool St. project office.

Harmony is a high-energy, talent-driven organisation, started with the intention to give people who didn’t want to be held back by preconceived ideas the chance to prove that they could do extraordinary things and that their glass ceiling in work and life could be broken…

The role is suited to an experienced bid writer who is looking to progress their experience and work in a company that supports ambitious people to achieve great outcomes.

The ideal candidate will be an enthusiastic person, someone who wants to prove they can do outstanding work, find a better way to do what we do, yet keen to learn and has a willingness to help and have fun as part of the team.

A willingness to travel where required will be essential as part of the role.

Job Title: Bid Writer

Division: Business Development

Main Purposes of the Role:

To help secure new business through frameworks and tenders by producing exceptionally written bid submissions.

Assist with the continual development of bids to improve written content through company processes and initiatives.

Be passionate and committed to excellence; proactively share knowledge; drive continuous improvement and seek out innovation.

Direct Responsibilities:

The key responsibilities will include, but will not be limited to:

• Produce exceptional written submissions for bids using clear English and compelling arguments to express competitive advantage and address clients’ questions effectively.
• Lead the bid process, ensuring all relevant parties are kept fully informed of their requirements and progress. This includes planning and advising on the bid activities and resources available for the pipeline of work.
• Ensuring the written content and timely submission of PQQs/SQ/DPS and ITTs
• Take a proactive role in sales and pre-tender meetings with the Bid Team and other key personnel from across the business.
• Review daily contract notices from trackers and portals against the regional preferences and capabilities of the operational offices.
• Logging new opportunities and creating decision Scoping sheets for Go/No Go process.
• Gathering debrief information on bid performance post-contract award/loss.
• Ensuring incoming clarifications are logged and circulated in a timely manner.
• Sending clarifications/queries to clients in line with tender rules and logging correctly.
• Respond to clients with Bid/No Bid decisions.
• Monitoring shared email inbox and ensuring opportunities are sent on and logged as required.
• Desktop research into prospective customers to support writing a compelling bid.
• Key involvement in the post-contract award/loss stage to obtain a full evaluation of bid successes and lessons learnt.
• Assist in maintaining historical and live bid library.

Health and Safety:

All employees have a responsibility to ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger themselves or others, either through their actions or lack of action, and to never act in a way that causes themselves or Harmony Fire to be in breach of the law. All employees are expected to consider and take account of the potential hazards and risks in everything they do whilst they are at work.

Competencies and Experience Required:

• Minimum of 3 years experience in a bid writing role
• Degree-level qualification in relevant discipline
• To be an eloquent writer able to articulate responses clearly and concisely
• Excellent time management and organisational skills
• Strong team ethos, self-starting and enthusiastic
• Clear and creative writing style
• Experienced with Microsoft Word and PowerPoint
• Ability to multitask whilst maintaining an eye for detail
• Flexible and adaptable to meeting bidding deadlines
• Ability to develop relationships and communicate at all levels within the business

Employment Package:

• Basic Salary £40,000
• New Business Individual & Team Bonus (Up to 50% of Base)
• Uncapped Performance Bonus in addition to the above.
• Unlimited Holiday Provision
• Flexible Hours and work location arrangements
• Laptop & Phone Provided
• Free Lunch, including breakfast & evening meal when working extended hours.
• Extended Career Opportunities
• Auto Enrolment Pension Scheme
• Flexible company vehicle choice or car allowance offset against bonus if required