Our unique approach to resident liaison takes the hassle away from you contacting your residents.
We have found that when we have applied our resident liaison approach access rates to properties increase from 46% to 72% as a knock on effect work is completed quicker and customer satisfaction rates are higher. A big part of resident liaison is a clear communication strategy to build trust and reassure your residents. We have experience of working in properties with vulnerable residents with mental health issues, disabilities and in sheltered schemes.
We are committed to providing as little disruption as we can whilst we carry out the critical work we do. Resident care and customer satisfaction is at the very heart of what we do. Our concierge service and Resident Liaison Officers are the crucial link between yourselves, your social housing provider and Harmony’s project team carrying out the works.
- Your dedicated Resident Liaison Officer will ensure you are kept informed at all times, when work will take place and what to expect, ensuring your needs are respected at all times
- Provide any Tenant Training and workshops if required
The benefit of providing this concierge service is that the customer feedback surveys we get back from the works helps to shape our services and make your homes safe.